shipping-returns
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Returns are subject to 20% restocking fee. No returns of opened or partially used material accepted.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We ship most orders next business day. If you place your order same day, please contact us that you need your order expedited. Please note that this might incur a fee.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Fedex Ground Service Map:
(Please note that these are estimates provided FedEx).
Terms and Conditions for Karmark Group, LLC - www.buyecha.com
These Terms and Conditions ("Agreement") govern your use of the e-commerce website www.buyecha.com (referred to as the "Website") owned and operated by Karmark Group, LLC (referred to as "we," "us," or "our"). By accessing or using the Website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of this Agreement, you must not use the Website.
1. Acceptance of Terms
By accessing the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms and Conditions may be updated by us from time to time without notice to you. It is your responsibility to review this Agreement periodically for changes. Your continued use of the Website after any modifications signifies your acceptance of the updated Terms and Conditions.
2. Intellectual Property Rights
All content and materials available on the Website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, are the property of Karmark Group, LLC or its licensors. You agree not to copy, reproduce, distribute, modify, create derivative works from, or publicly display any content from the Website without our prior written consent.
3. Use of the Website
You agree to use the Website solely for lawful purposes and in compliance with all applicable laws and regulations. You are prohibited from engaging in any activity that may disrupt or interfere with the functioning of the Website, including but not limited to:
a. Attempting to gain unauthorized access to any portion of the Website or any other systems or networks connected to the Website.
b. Uploading or transmitting any viruses, worms, or other malicious code.
c. Using any device, software, or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website.
d. Collecting or storing personal information about other users of the Website without their express consent.
4. Privacy Statement
Protecting your privacy is important to us. Please refer to our Privacy Policy, which explains how we collect, use, and disclose information about you when you use the Website. By using the Website, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.
5. Product Listings and Pricing
We strive to provide accurate and up-to-date information about our products and pricing. However, we do not warrant the accuracy, completeness, or reliability of any product listings or pricing information on the Website. In the event of any errors or discrepancies, we reserve the right to correct them and revoke any offers or promotions.
6. Disclaimer of Warranties
The Website and its content are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Website will be error-free or uninterrupted.
7. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with your use of the Website, even if we have been advised of the possibility of such damages.
8. Indemnification
You agree to indemnify and hold harmless Karmark Group, LLC, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or in connection with your use of the Website or any violation of these Terms and Conditions.
9. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Karmark Group, LLC is located. Any legal action or proceeding arising out of or relating to these Terms and Conditions shall be exclusively subject to the jurisdiction of the courts in that jurisdiction.
10. Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
11. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Karmark Group, LLC regarding your use of the Website and supersede any prior agreements or understandings, whether written or oral.
If you have any questions or concerns about these Terms and Conditions, please contact us at echa@karmarkgroup.com
Privacy Policy for Karmark Group, LLC - www.buyecha.com
At Karmark Group, LLC ("we," "us," or "our"), we are committed to protecting the privacy and security of the personal information of our website users. This Privacy Policy explains how we collect, use, disclose, and protect the information we collect when you use our e-commerce website www.buyecha.com (referred to as the "Website"). By accessing or using the Website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
a. Personal Information: When you place an order or create an account on our Website, we collect personal information such as your name, email address, shipping address, billing address, and payment information.
b. Log Data: Our servers automatically record certain information when you access or use the Website. This may include your IP address, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.
c. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience on our Website. These technologies allow us to remember your preferences, analyze trends, and collect information about your interactions with our Website.
2. Use of Information
a. We use the personal information we collect to process your orders, communicate with you, and provide customer support.
b. We may use your personal information to send you promotional emails or newsletters if you have opted to receive such communications. You can opt-out of receiving these communications at any time by following the instructions provided in the email.
c. We use log data and cookies to analyze trends, administer the Website, track users' movements on the Website, and gather demographic information. This information helps us improve our Website and tailor our services to better meet your needs.
3. Disclosure of Information
a. We may share your personal information with third-party service providers who assist us in operating our business, such as payment processors, shipping providers, and customer support services. These service providers have access to your personal information only to perform their tasks on our behalf and are obligated not to disclose or use it for any other purpose.
b. We may disclose your personal information when required by law or if we believe that such disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process, or to prevent or investigate potential fraudulent activities, security breaches, or violations of our Terms and Conditions.
c. In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our Website of any such change in ownership or control of your personal information.
4. Data Security
We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Third-Party Links
Our Website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of those websites or services before providing any personal information.
6. Children's Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected personal information from a child under the age of 13, please contact us immediately, and we will take steps to remove the information from our systems.
7. Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on the Website. Your continued use of the Website after any modifications to the Privacy Policy signifies your acceptance of the updated terms.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the privacy practices of Karmark Group, LLC, please contact us at echa@karmarkgroup.com
Last updated: 06/19/2023